Lucemi Privacy Policy
Privacy is our priority.
Lucemi is a private, supportive space. We understand that you may share sensitive and deeply personal information, and we take that responsibility seriously. Your data is stored securely and encrypted, and we operate with strict internal policies designed to protect your privacy and emotional safety.
If you choose to share your conversation data to help improve Lucemi, conversation text is anonymized, scrubbed of personal identifiers, and used only to improve the quality, safety, and emotional intelligence of Lucemi. Your mental wellbeing journey helps Lucemi learn how to better support others facing similar emotional challenges. Voice recordings and attached voice notes are handled as described below.
Because Lucemi is evolving, this Privacy Policy may change over time. You will always find the most recent version on this page. While details may evolve, our commitment to protecting your privacy will not.
Lucemi ("Lucemi", "we", "us", or "our") provides AI-powered emotional support tools through our mobile applications, websites, and related services (collectively, the “Platform”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.
This policy describes our data practices. Sharing your personal content with OpenAI requires a separate, explicit choice in the app; installing Lucemi, accepting this policy, enabling analytics, or buying Premium does not grant that permission.
1. Information We Collect
We collect both Personal Information (information that can identify you) and Non-Personal Information (information that does not directly identify you).
Personal Information
We may collect the following types of Personal Information:
- Account Information: Name and email address when you create an account or contact us.
- Contact Information: Email address or other contact details you voluntarily provide.
- Conversation Data: Text-based conversations, reflections, or journal entries you share while using Lucemi.
- Reports: If you report one of Lucemi’s replies, the text of that reply and the reason you chose.
Automatically Collected Information
We may automatically collect:
- Online Identifiers such as IP address
- General Location Data (city or region level only)
- Device Information (device type, operating system, app version)
- Platform Usage Data (features used, session duration, interaction patterns)
Voice Data: With your AI permission, audio submitted for transcription or voice chat is sent to OpenAI to produce text. Voice-chat input is processed temporarily on our server; its transcript becomes part of the conversation. Voice files you attach to a chat or journal, and generated spoken replies saved in a chat, may be stored with that content until you delete it. Microphone permission is separate from permission to share data with OpenAI.
2. How We Use Information
We use your information to:
- Provide and operate the Platform
- Enable emotionally responsive, supportive interactions
- Maintain accounts and ensure security
- Respond to support requests
- Improve Lucemi’s features, safety, and performance
- Conduct internal research and development
- Comply with legal obligations
Improving Lucemi
If you opt in, anonymized Conversation Data may be used to improve Lucemi. All personal identifiers are removed before use. Opting out does not affect your access to core features.
Reported Replies
You can report any of Lucemi’s replies from the chat. A report sends us the text of that one reply and the reason you chose, never the rest of the conversation. We use reports only to review the reply and to make Lucemi safer and more accurate.
AI Processing (OpenAI)
With your explicit permission, we send data needed for AI features to OpenAI, our third-party AI provider. Depending on the feature, this includes messages and selected conversation history; images, audio, PDFs or other supported attachments and extracted text; journal entries and unsaved writing drafts used for automatic emotion suggestions; emotion check-ins; answers and notes in Your Path; goals and exercise activity; and saved conversation summaries or memory. Personalization may also include your name, language, local time/time zone and subscription tier. We collect this information from what you enter or upload and from your saved activity in Lucemi.
OpenAI processes this data to generate replies, transcriptions and spoken replies, suggest emotions and exercises, help with reflections, produce profile insights, personal insight reports and PDF summaries, and update conversation summaries and memory. After you allow AI sharing, scheduled weekly reflections can process saved journal and conversation history even while the app is closed. Unsaved writing drafts may be processed after a typing pause; they do not need to be saved first. Guest chat sends only the messages supplied for the current guest conversation.
You can decline or withdraw AI sharing in Privacy & Data Settings. New AI requests and background AI processing are blocked without current permission. Ordinary journaling, manual emotion check-ins, saved content and exercises remain available. Premium AI features need this permission. Withdrawing it does not automatically cancel a subscription, undo a completed transmission or delete saved data; subscription management and deletion controls remain available. A change must reach our server before it can stop server-side processing.
OpenAI's handling and retention of API data are described in its Privacy Policy and API data controls documentation. Provider retention can differ from Lucemi's storage and deletion periods.
3. Legal Basis for Processing
Where required under applicable data protection laws (including GDPR and UK GDPR), we process Personal Information based on:
- Contractual necessity to provide the Platform
- Legitimate interests to improve and secure the Platform
- Legal obligations
- Your consent, where applicable
You may withdraw consent at any time.
4. Data Security
We use industry-standard security measures designed to protect your information, including:
- Encryption of stored data
- Secure cloud infrastructure
- Role-based access controls
- Multi-factor authentication for internal systems
Lucemi team members cannot access user conversations under normal operational conditions. The one exception is a reply you choose to report: its text is visible to the team members who review reports. While no system is completely secure, we continuously work to safeguard your data.
5. Sharing and Disclosure
We do not sell your Personal Information.
We may share information only with:
- OpenAI for the AI processing described above, only with your explicit permission
- Trusted service providers that support hosting, analytics, security, or operations
- Legal or regulatory authorities where required by law
We require our service providers, including OpenAI, to protect your data with the same or equivalent protection described in this policy, and to use it only for the services they provide to us.
6. International Data Transfers
Your information may be processed in countries outside your place of residence. Where applicable, we implement appropriate safeguards to protect your information in accordance with data protection laws.
7. Data Retention
We retain Personal Information only as long as necessary:
- Conversation Data is retained while your account is active
- A reported reply is kept until you delete that conversation or your account. Reports sent from a guest conversation are not linked to any account or device and are kept only as long as needed to review them
- You may request deletion of your data at any time
- Certain information may be retained if legally required
8. Your Rights
Depending on your location, you may have rights to:
- Access your Personal Information
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a data protection authority
Requests can be made by contacting support@lucemi.me.
9. Children’s Privacy
Lucemi is intended for users 18 years of age and older. We do not knowingly collect Personal Information from children. If you believe a child has provided information, please contact us immediately.
10. Tracking Tools
We may use limited analytics and tracking tools to understand how users interact with the Platform. These tools help us improve usability and performance. You may disable tracking through your device or app settings, though some features may be affected.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Platform with a revised “Last Updated” date. A policy update does not grant or renew permission to share personal content with OpenAI.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
Email: support@lucemi.me
Lucemi is built around privacy by design. Protecting your emotional space is core to what we do.